You may have noticed that the title of this article refers to “know-how management” rather than “knowledge management”. This is a deliberate choice as we are willing to discuss here the use of collective intelligence platforms in industrial production workshops, with the aim of improving productivity and quality. In this context, as we will see, […]
Every Quality Manager undoubtedly experienced insight at least once. Insight, the unexpected discovery of an element that had escaped everyone and yet turns out to be the key to an unsolvable problem. All QMs would probably also like to live this experience more often within their continuous improvement work. It is now possible, thanks to […]
We are not talking here about the commercial handling of complaints, in the sense of “communication with the customer” as defined in the ISO standards, but about the resolution process that will help avoid future claims. This process is essential for the performance as well as the image of the company. It is at the […]
This article was born from a sentence uttered by a user of PICC. When asked what he thought was the strength of our platform, he answered as if blatant: “the organization of knowledge in the form of problems and solutions. These two words, problem and solution, are our daily life. They sum up industrial life.” […]
All companies now know that digitization is an essential issue, but not all are fully aware of what they can expect from digitization in the coming years. The most advanced ones are already beyond task automation. They are using data to support the decision-making. And are looking to go a step further, developing tools to […]
The MES (Manufacturing Execution System) is becoming an essential element of the 4.0 Industrial Information System in that it promises significant performance gains, through its ability to analyze production data in real time and alert in case of problems. As the flagship of connected production, it naturally appears to be the ideal place to collect, […]
The Great East region, in an effort to be at the forefront of innovation and Artificial Intelligence, called on PICC Solution to analyze all contributions from working groups and citizens to support the recovery from the crisis caused by COVID-19. The “Great East Business Act” is an initiative that started in the middle of April […]
Do you still believe that idea boxes can nurture the innovation capacity of your company? I don’t. I have seen so many struggling to collect ideas and running dry within a few months, or generating projects that never succeeded, to tell that your chance to develop a profitable innovation with an idea box is almost […]
Field Service Management (FSM) is a use case of PICC Software for which demands keep increasing. Nothing really surprising since service is becoming a strategic issue, or making its comeback as such, due to digitalization and changes in business models. Companies are considering PICC Software as a solution to improve their troubleshooting and maintenance services […]
I promised at the end of a former post on knowledge transfer to give my point of view on how collective intelligence can and must be used to speed up innovation. Here we are. The issue is essential, for several reasons. First, because innovation is key for companies’ long-term survival. Second, because relying on collective […]