A pioneer on the subject of artificial intelligence, the French Grand-Est region had already used PICC in 2020, to draw up its economic recovery plan, called Business Act, after the COVID crisis (read our previous article here). The region is once again relying on our software to update its economic development plan (formalized in a […]
Every Quality Manager undoubtedly experienced insight at least once. Insight, the unexpected discovery of an element that had escaped everyone and yet turns out to be the key to an unsolvable problem. All QMs would probably also like to live this experience more often within their continuous improvement work. It is now possible, thanks to […]
We are not talking here about the commercial handling of complaints, in the sense of “communication with the customer” as defined in the ISO standards, but about the resolution process that will help avoid future claims. This process is essential for the performance as well as the image of the company. It is at the […]
I promised at the end of a former post on knowledge transfer to give my point of view on how collective intelligence can and must be used to speed up innovation. Here we are. The issue is essential, for several reasons. First, because innovation is key for companies’ long-term survival. Second, because relying on collective […]
Can a company, a department, an employee continually improve themselves? And if yes, how? After several years of implementation of Lean and 6 Sigma in production and several plans to improve processes, it might be hard to identify new sources of progress. Yet, improving, again and again, is a matter of survival. The aim is […]