Every Quality Manager undoubtedly experienced insight at least once. Insight, the unexpected discovery of an element that had escaped everyone and yet turns out to be the key to an unsolvable problem. All QMs would probably also like to live this experience more often within their continuous improvement work. It is now possible, thanks to […]
We are not talking here about the commercial handling of complaints, in the sense of “communication with the customer” as defined in the ISO standards, but about the resolution process that will help avoid future claims. This process is essential for the performance as well as the image of the company. It is at the […]
This article was born from a sentence uttered by a user of PICC. When asked what he thought was the strength of our platform, he answered as if blatant: “the organization of knowledge in the form of problems and solutions. These two words, problem and solution, are our daily life. They sum up industrial life.” […]
One of the distinctive features of PICC Software is to make the capture and sharing of all kinds of experience extremely easy. No effort for the user, full benefits for the company is our promise. It is much more easy to record an idea, a question, a tip in PICC Software than in a notepad, […]