Every Quality Manager undoubtedly experienced insight at least once. Insight, the unexpected discovery of an element that had escaped everyone and yet turns out to be the key to an unsolvable problem. All QMs would probably also like to live this experience more often within their continuous improvement work. It is now possible, thanks to […]
We are not talking here about the commercial handling of complaints, in the sense of “communication with the customer” as defined in the ISO standards, but about the resolution process that will help avoid future claims. This process is essential for the performance as well as the image of the company. It is at the […]
What is a collaborative platform ? How does it differ from a corporate social network or a digital workplace ? And above all, how will it help increase the performance of your teams ? If you’re looking for a collaborative tool, you might be asking those questions. And instinctively, you know that the key to […]