Knowledge Sharing: Turning Know-How into a Driver of Collective Performance

By Constant Ondo

In large organizations, knowledge is everywhere—in tools, projects, informal exchanges, failures, and successes. Paradoxically, however, it is rarely well shared. Knowledge sharing, though essential for learning, progress, and innovation, is often hindered by information silos, inefficient processes, or a lack of structure.

What if the key to collective performance wasn’t more knowledge, but better circulation of the knowledge that already exists? With this vision, platforms like PICC Software are reinventing how companies can pool, enhance, and activate their collective intelligence.

Knowledge Sharing: A Strategic Imperative

Knowledge sharing is not limited to HR departments or training centers. It concerns every employee, every team, every project. It enables companies to:

• Avoid duplicating efforts
• Speed up the onboarding of new hires
• Reduce repeated mistakes
• Disseminate best practices
• Fuel innovation and strategic thinking

In theory, every company wants to capitalize on its expertise. In practice, 85% of them suffer from knowledge silos. Data is scattered, undocumented, stored in inconsistent formats—or simply lost.

The Traditional Barriers to Knowledge Sharing

In complex organizations, several common obstacles hinder knowledge flow:

• Siloed departments: Each team captures knowledge independently, with no cross-functional sharing
• Information overload: Too much data drowns out the useful content
• Oral culture: Lessons learned are often shared informally and never recorded
• Cumbersome tools: Traditional document management systems are rarely used
• Language barriers: In global companies, language differences block communication
• Lack of time: Documenting actions is perceived as tedious and time-consuming

As a result, when an employee faces a challenge, their first reflex is not to consult a knowledge base. They’re more likely to call a colleague or start from scratch.

PICC Software: Making Knowledge Sharing a Natural Reflex

Universal Access and On-Demand Know-How

The core concept of PICC is ready-to-use know-how. Every problem encountered, every tested solution, every lived experience is captured, modeled, and made available in just a few clicks—via smartphone or desktop.

Users don’t have to dig through archives. They simply describe their situation, and the platform presents similar past cases and the associated solutions.

Breaking Silos and Real-Time Translation

In international organizations, language barriers slow down knowledge sharing. PICC includes multilingual automatic translation, enabling a Japanese employee to instantly understand a solution documented in French.

This removes geographical, cultural, and linguistic barriers—creating a truly global knowledge base.

Intelligent Knowledge Modeling

PICC doesn’t just archive files—it uses AI to analyze internal data sources (DMS, ERP, CRM, emails, presentations) and extract structured “problem encountered – solution proposed” pairs.

These insights are connected in a dynamic knowledge map, visually organizing and evolving the company’s collective intelligence.

Automatic Capture of Lessons Learned

With lightweight interfaces and simple processes, PICC allows experience capture as it happens—without waiting for end-of-project reports. Employees can log insights, incidents, or solutions directly from their phone in seconds.

This continuous and systematic approach turns every operational action into a learning opportunity for the organization.

Sharing Best Practices Across Departments and Regions

A product works well in one market? A marketing campaign exceeded expectations? A project management method proved successful?

PICC documents these wins and distributes them company-wide in a short, actionable, and contextual format. Any business unit can leverage what works—no need to reinvent the wheel.

Identifying Internal Experts

Every company has hidden experts. PICC identifies these “key opinion leaders” by analyzing their contributions and their ability to solve specific issues.

This supports:

• Mentoring and onboarding
• Creating communities of practice
• Connecting people to the right experts at the right time

Knowledge Retention When Employees Leave

When an employee exits the organization, their knowledge typically goes with them—unless it’s been documented.

PICC makes it easy to capture departing employees’ insights through guided interviews, voice notes, or simple entries—feeding directly into the knowledge base. This knowledge remains alive, accessible, and useful for replacements and teams across the company.

The Measurable Impact of Streamlined Knowledge Sharing

Structured, fluid knowledge sharing drives tangible benefits:

• +30% average productivity gain among regular PICC users
• Up to 20 hours saved per employee per month on information search
• Onboarding time reduced by up to 60%
• Higher training quality with access to real-world cases
• Faster decision-making with validated solutions
• Fewer errors thanks to reusable know-how
• Stronger innovation through cross-pollination of insights

Conclusion: Knowledge Sharing as the Foundation of Collective Intelligence

In large organizations, speed of execution and the ability to learn faster than competitors are decisive advantages. But without an effective knowledge-sharing system, this potential remains buried.

PICC Software restores value to human experience by structuring it, making it accessible, and distributing it intelligently. Every employee becomes both a contributor and a beneficiary of collective intelligence.

In a world where information is abundant but fragmented, organizing knowledge is a strategic priority. With PICC, knowledge sharing is no longer a bureaucratic chore—it’s a natural, intuitive reflex that drives lasting performance.